Shipping & Delivery Policy

At Lafoli, we do everything to ensure that your order is processed and delivered in a timely manner. Please review the details of our shipping and delivery process below:

 

  • Orders are typically dispatched within 24-48 hours and take 3-5 working days to reach you.

  • Delivery timelines may vary based on your location.

  • Please note that unforeseen delays (such as courier issues, weather conditions, or public holidays) may occasionally extend delivery times.

  • Once your order has been shipped, a tracking link will be shared via Email and WhatsApp, allowing you to monitor your delivery status.

  • If you have any concerns regarding your shipment, please contact us via WhatsApp at +91-8792208575. You can also email us at hello@wearlafoli.com. Our team will be happy to assist you with any queries.




Returns & Exchanges

We want you to love your Lafoli purchase. And if something isn’t quite right, we’re here to help.

7-Day Free Return Window

Changed your mind? No worries. Return here!

You can submit a return request within 7 days of receiving your bag.

Return Eligibility

All returns will be checked at pickup. Please ensure:

  • The product is unused and in original condition.
  • All original packaging, dust bags, tags, and accessories are intact.

 

Your return will not be accepted if:

  • The return request is raised after 7 days of delivery.
  • The item is used, damaged, or not in its original packaging.
  • The product shows signs of wear or handling.

Refund Timeline

The refund process takes 3–7 working days.

 

  • After your return request is approved, it takes up to 48–72 hours for us to arrange your return pick up.
  • Once your product has cleared our quality check, we will initiate your refund within the next 48–72 hours. 
  • The time taken for your refund to reflect in your original or chosen method of payment will depend on your bank.
  • We appreciate your patience while we work to process your return request. 

Damaged or Wrong Product?

If you receive a damaged, defective, or incorrect item, please raise a request within 24 hours of delivery. For our customer service to assist you seamlessly these might be:

 

  • An unboxing video starting from the moment the package is opened.
  • The shipping label (tracking number) should be clearly visible at the start of the video This helps us ensure quick resolution and maintain transparency. If you have any questions, feel free to contact our care team at hello@wearlafoli.com or via WhatsApp at +91-8792208575.